Shipping policy

SHIPPING POLICY

Production and dispatch

All jthreads garments are made to order in weekly production batches.

Please allow up to two weeks after payment confirmation for your order to be produced, inspected and dispatched.

We may use selected production, fulfilment and logistics partners to assist in making and delivering orders. Jthreads remains the retailer and your primary point of contact regarding the order.

Every order is inspected before dispatch in accordance with our quality-control process.

You will receive a dispatch confirmation and tracking information when the order has been shipped.

Australian shipping rates

Orders valued at A$150 or less:

Australia Post Parcel Post: A$10.

Orders valued over A$150:

Australia Post Parcel Post: free.

Estimated delivery after dispatch is 3–7 business days.

International shipping rates

New Zealand orders valued at A$150 or less:

Australia Post International Standard: A$20.

New Zealand orders valued over A$150:

Australia Post International Standard: free.

Other international orders valued at A$200 or less:

Australia Post International Standard: A$35.

Other international orders valued over A$200:

Australia Post International Standard: free.

Estimated delivery after dispatch:

New Zealand: 5–10 business days.
United States and Canada: 7–14 business days.
United Kingdom and Europe: 7–14 business days.
Rest of world: 10–21 business days.

The shipping rates displayed at checkout will apply to the order. We may update published rates from time to time, but changes will not affect an order already accepted by us.

Delivery estimates

Production and delivery timeframes are estimates rather than guarantees.

Delivery may be delayed by circumstances including:

carrier network disruptions;
customs processing;
severe weather;
industrial action;
public holidays;
incorrect or incomplete addresses;
border or government restrictions; or
other events outside our reasonable control.

We will provide accurate information available to us and assist with delivery enquiries.

Nothing in this policy excludes any right or remedy that may apply where goods are not supplied within an agreed or reasonable time.

Tracking

Tracking information will be sent to the email address or phone number provided with your order.

It is your responsibility to ensure your contact and delivery information is accurate.

Contact us within 24 hours of ordering if an address needs to be corrected. We cannot guarantee that an address can be changed after production or fulfilment has begun.

Missing parcels

We may ask you to:

review the tracking information;
check safe-drop locations;
confirm the delivery address;
check with household members or neighbours; and
provide information required by the carrier.

We will investigate the delivery with the relevant carrier or fulfilment partner.

Where an order is confirmed lost in transit, we will provide an appropriate replacement or refund.

The involvement of a postal, production or logistics partner does not remove any responsibility jthreads has to you under applicable consumer law.

Parcels marked as delivered

If tracking shows that an order was delivered but you cannot locate it, contact us promptly.

We will assist with the carrier investigation. We may ask you to confirm delivery details, check safe locations or provide further information.

The appropriate resolution will depend on the investigation, delivery instructions, available evidence and applicable law.

Incorrect addresses and returned parcels

You are responsible for entering a complete and accurate delivery address.

If an order cannot be delivered and is returned because the address supplied by you was incorrect or incomplete, you may be required to pay the reasonable cost of resending the order.

If the error was made by jthreads or one of our service providers, we will correct the issue at no additional cost to you.

If a parcel is returned to us because it was unclaimed or refused, we will contact you to arrange redelivery. Reasonable redelivery costs may apply unless the failure was caused by us, the carrier or circumstances giving you a remedy under applicable law.

Customs, duties and taxes

International orders may be subject to local customs duties, import taxes, processing charges or other government fees.

Unless the checkout expressly states otherwise, these amounts are not included in the purchase price or shipping charge and are the responsibility of the recipient.

We must accurately declare the contents and value of international parcels. We cannot mark commercial merchandise as a gift or intentionally understate its value.

Customs delays are outside our direct control, but we will provide available order information to assist you.

International insurance

International shipping insurance may be available for an additional charge.

Split shipments

An order may occasionally be dispatched in more than one parcel.

Where this occurs, you will receive separate tracking information where available. You will not be charged additional shipping merely because we choose to split an order.